LEGAL NOTICE

In compliance with Law 34/2002, of July 11, Services Information Society and Electronic Commerce (LSSI CE), we inform users of the data of the company that owns this website:

Responsible

- Social Name: HealthCare Marketing & Consulting, S.L.
- CIF / NIF: B85619989
- Commercial Name: TuTratamiento.com
- Social Address: C/ Coto de la Pradera, 21 - Majadahonda (Madrid)
- Security Officer: info@hcmc.es

Contact

-Phone: 916 263 988
-eMail: info@hcmc.es
-Online contact form: https://www.tutratamiento.com/en/contact-us
-Profiles on social networks: https://www.facebook.com/TuTratamientoTienda/,

Registrations:

-Registered in the Mercantile Registry of Madrid: Volume: 25.915, Folio: 108, Section: 8, Page: M-467177
-Registration of Treatments according to the RGPD: Customers/Suppliers, Mailing Lists, Employees and Web Users.
-Domain name (website): www.tutratamiento.com
-Administrative authorization:

OBJECT

"HealthCare Marketing & Consulting, S.L." (hereinafter, "TuTratamiento.com"), responsible for the website, makes this document available to users with which it intends to comply with the obligations set out in Law 34/2002, on Information Society Services and Electronic Commerce (LSSI-CE), as well as inform all users of the website regarding the conditions of use thereof.

Any person accessing this website assumes the role of user, committing to the observance and strict compliance with the provisions set forth herein, as well as any other legal provision that may apply.

"TuTratamiento.com" reserves the right to modify any type of information that may appear on the website, without there being any obligation to give prior notice or inform users of such obligations, understood as sufficient with the publication on the website.

DATA PROTECTION

"TuTratamiento.com" is deeply committed to complying with the Spanish regulations on the protection of personal data, and guarantees full compliance with the obligations provided, as well as the implementation of security measures provided for in art. 9 of Law 15/1999, Protection of Personal Data (LOPD) and its implementing regulations, as well as compliance with the General Regulation on Data Protection (RGPD) (EU) 2016/679. In accordance with these regulations, we inform that the use of our website requires that we provide certain personal data through registration forms or contact, or by sending emails, and that these will be processed by "TuTratamiento.com". The sending of these personal data constitutes the express consent to the treatment of the same, although this consent is revocable. More information in our "Privacy Policy".

INTELLECTUAL PROPERTY, RULES AND FORUM

The website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, designs, logos, text and / or graphics are the property of "TuTratamiento.com" or as the case may be has a license or express authorization from the authors.

All the contents of the website are duly protected by intellectual and industrial property laws, as well as registered in the corresponding public registers, and the reproduction and/or publication, total or partial, of the website, nor its computer processing, distribution, diffusion, modification or transformation, is not permitted without the prior written permission of the same.

The designs, logos, text and / or graphics outside "TuTratamiento.com" and that may appear on the website belong to their respective owners, being themselves responsible for any possible controversy that may arise with respect to them. In any case, "TuTratamiento.com" has the express and prior authorization from them. "TuTratamiento.com" recognizes in favor of their holders the corresponding rights of industrial and intellectual property, not implying their mere mention or appearance on the website the existence of rights or liability of the provider over them, nor endorsement, sponsorship or recommendation by the same.

The user may use the material that appears on this website for personal and private use, being prohibited its use for commercial purposes. "TuTratamiento.com" will ensure compliance with the above conditions, such as the proper use of the content presented on its website, exercising all civil and criminal actions that apply in the event of infringement or breach of these rights by the user.

APPLICABLE LAW AND JURISDICTION

These Conditions of Use of the website are governed in each and every one of its ends by Spanish law. The language of drafting and interpretation of this legal notice is Spanish. For the resolution of all controversies or questions related to this website or the activities developed in it, the Spanish legislation will be applied, to which the parties expressly submit themselves, being competent for the resolution of all conflicts derived or related to its use the Courts and Tribunals of Madrid.

PRIVACY POLICY

"TuTratamiento.com" informs the users of the website about its policy regarding the processing and protection of personal data of users and customers that may be collected by browsing, purchasing products or hiring services through its website. In this sense, "TuTratamiento.com" guarantees compliance with current legislation on the protection of personal data, reflected in Law 15/1999 of 13 December on the Protection of Personal Data and Royal Decree 1720/2007 of 21 December, which approves the Regulation of Development of the LOPD, and General Regulation of Data Protection (RGPD) (EU) 2016/679.

SECURITY MEASURES

In compliance with current legislation on data protection, users are informed that "TuTratamiento.com" has adopted technical and organizational measures in accordance with the provisions of the aforementioned regulations. The personal data collected in the forms are processed solely by the staff of "TuTratamiento.com" or the Treatment Managers established here. Appropriate security measures have been adopted for the data provided and, in addition, all the technical means and measures within its reach have been installed to prevent the loss, misuse, alteration, unauthorised access and theft of the data provided to us.

VERACITY OF THE DATA

The Client or User states that all data provided by him are true and correct and undertakes to keep them updated, communicating to "TuTratamiento.com", any change in them. The user will be responsible for the veracity of their data and will be solely responsible for any disputes or litigation that may result from the falsehood of the same. It is important that, so that we can keep the personal data updated, the user informs "TuTratamiento.com" whenever there has been any change in them. Otherwise, we can not be held responsible for its veracity.

EXERCISE OF RIGHTS

The LOPD and the RGPD grant the interested parties the possibility of exercising a series of rights related to the treatment of their personal data. As long as the user's data are processed by "TuTratamiento.com", they will be able to exercise their rights. In order to do so, the user should contact us, providing documentation that proves his/her identity (ID card or passport), by e-mail to info@hcmc.es, or by written communication to the address that appears in our legal notice. This communication must reflect the following information: Name and surname of the user, the request for application, address and supporting data.

The exercise of rights must be carried out by the user. However, they may be carried out by an authorised person as the legal representative of the authorised person. In this case, the documentation accrediting this representation of the interested party must be provided.

The user may request the exercise of the following rights:

  • Right to request access to personal data.
  • The right to request their rectification (in the event that they are incorrect) or deletion.
  • Right to request the limitation of their treatment, in which case they will only be kept by "TuTratamiento.com" for the exercise or defence of claims.
  • Right to object to processing: "TuTratamiento.com" will stop processing your data, unless for legitimate reasons or the exercise or defense of possible claims have to be continued.
  • Right to data portability: if you want your data to be processed by another firm, "TuTratamiento.com" will facilitate the portability of your data to the new person in charge.

In the event that consent has been given for a specific purpose, the user has the right to withdraw consent at any time, without affecting the legality of the treatment based on consent prior to withdrawal.

If a user considers that there is a problem with the way in which "TuTratamiento.com" is handling their data, they can direct their claims to the Security Manager or to the corresponding data protection authority, being the Spanish Data Protection Agency the one indicated in the case of Spain.

DATA RETENTION

Disaggregated data will be stored without a deletion period. With regard to Customer data, the period of retention of personal data will vary depending on the service that the Customer contracts. In any case, it will be the minimum necessary and can be maintained until:

  • 4 years: Law on Violations and Sanctions in the Social Order (obligations in matters of affiliation, registration, deregistration, contribution, payment of salaries...); Arts. 66 and following General Tax Law (accounting books...).
  • 5 years: Art. 1964 Civil Code (personal shares without special term)
  • 6 years: Art. 30 Commercial Code (accounting books, invoices...)
  • 10 years: Art. 25 Law for the Prevention of Money Laundering and Financing of Terrorism.

The users of mailing lists or those uploaded by "TuTratamiento.com" to pages or profiles of RRSS, will be kept until the user withdraws the consent.

Candidate data (C.V.), if any: In case the candidate is not selected, "TuTratamiento.com" may keep his/her CV stored for a maximum of two years in order to incorporate it in future calls, unless the candidate states otherwise.

DATA COLLECTION AND PROCESSING

"TuTratamiento.com" has the duty to inform users of its website about the collection of personal data that can be carried out, either by sending e-mail or by filling out the forms included on the website. In this sense, "TuTratamiento.com" will be considered responsible for the data collected through the means described above.

At the same time "TuTratamiento.com" informs the users that the purpose of the treatment of the obtained data contemplates the attention of requests made by the users, the inclusion in the agenda of contacts, the rendering of products or services and the management of the commercial relation. The operations, managements and technical procedures that are carried out in an automated or non-automated way and that make possible the collection, storage, modification, transfer and other actions on personal data, have the consideration of Treatment of personal data.

The Website of "TuTratamiento.com" has an SSL encryption, which allows the User to send secure personal data through the contact forms of the website.

"TuTratamiento.com" provides users with a series of telematic mechanisms for the collection and processing of their personal data for the purposes set out above. Personal data provided telematically, either through email, contact forms on this website or online contracts will be used for commercial and administrative management of customers and users of the company. These data will be processed through servers managed by Loading, which is also the company that provides e-mail services, and which will be considered the person in charge of processing.

For its part, the mail data and name will be incorporated into a database for sending commercial communications and manage the subscription to the services requested by the client or user, managed through SendinBlue servers, which will also have the consideration of Treatment Manager. You can unsubscribe at any time by clicking on the link in our communications, or by sending a request to exercise your right to the company in charge of treatment or to "YourTreatment.com".

As established by the LSSICE, "TuTratamiento.com" undertakes not to send commercial communications without identifying them as such. For these purposes, information sent to customers for the maintenance of the existing contractual relationship will not be considered as commercial communication.

In any case, only the necessary data will be obtained to be able to carry out the contracted service, or to be able to respond adequately to the request of information made by the user.

Occasionally, personal data will be provided through links to third party websites. In this case, at no time "TuTratamiento.com" staff will have access to personal data that the Customer provides to such third parties.

SOCIAL NETWORKS

"TuTratamiento.com" has a profile in one of the main social networks of the Internet (Facebook), being recognized in all cases Responsible for the treatment of the data of its followers, fans, subscribers, commentators and other user profiles (hereinafter, followers) published by "TuTratamiento.com". The treatment that "YourTreatment.com" will carry out with said data within each of the referred networks will be the one that the social network allows to the corporate profiles.

"TuTratamiento.com" may inform its followers, when the law does not prohibit it, by any means that the social network allows about its activities and offers, as well as providing personalized customer service. In no case will "TuTratamiento.com" extract data from social networks, unless the user's consent to do so has been expressly obtained (for example, for the holding of a contest).

DISCLOSURE OF INFORMATION TO THIRD PARTIES

"TuTratamiento.com" will not transfer or communicate your data to any third party, except in the cases provided for by law or when the provision of a service implies the need for a contractual relationship with a processing manager, and always in accordance with the general conditions approved by the user prior to the hiring of the same. Thus, when contracting our services, the user accepts that some of them may be, in whole or in part, subcontracted to other people or companies, which will be considered as Treatment Managers, with whom the corresponding confidentiality contract has been agreed, or adhered to their privacy policies, established in their respective websites. The user also accepts that some of the personal data collected may be provided to these Treatment Managers, when necessary for the effective performance of the contracted service. The user may refuse the transfer of your data to the Treatment Managers, by written request, by any of the aforementioned means.

CONFIDENTIALITY

The information provided by the client will, in any case, be considered confidential, and may not be used for purposes other than those related to the services contracted or products purchased from "TuTratamiento.com". "TuTratamiento.com" undertakes not to disclose or reveal information about the claims of the customer, the reasons for the advice requested or the duration of their relationship with it.

VALIDITY

This privacy and data protection policy has been drafted by Clicategia, on 17 July 2018, and may vary depending on changes in legislation and jurisprudence that occur, being the responsibility of the holder of the data the reading of the updated document, in order to know their rights and obligations in this regard at all times.

CONDITIONS OF USE

This Web Site contains texts elaborated with merely informative or divulging purposes, which may not reflect the current state of legislation or jurisprudence, and which refer to general situations, so its content should not necessarily be applied by the user to specific cases.

This website details the services offered by "TuTratamiento.com". Its use implies acceptance of the following conditions, declining to make any claim about them:

a) The use of this website is aimed at adults.

b) "TuTratamiento.com" may modify the content of the website, its services, rates, warranties, etc., at any time and without notice.

c) "TuTratamiento.com" may make available to the user links or other elements that allow access to other websites belonging to third parties. In any case, "TuTratamiento.com" declares that it will proceed to the immediate withdrawal of any content that could contravene national or international legislation, morality or public order, proceeding to the immediate withdrawal of the redirection to this website, informing the competent authorities of the content in question. d) "TuTratamiento.com" declares that it will proceed to the immediate withdrawal of any content that could contravene national or international legislation, morality or public order, proceeding to the immediate withdrawal of the redirection to said website, informing the competent authorities of the content in question.

d) The prices indicated on the website, if any, will be valid except typographical error, and subject to change without notice.

e) It is not necessary to register on the website, or provide any personal data, to browse it.

f) "TuTratamiento.com" cannot guarantee the uninterrupted or completely error-free operation of this website. Therefore, we are not responsible for any damage caused by the use of this site.

g) "TuTratamiento.com" offers its services and products indefinitely, being able, nevertheless, to suspend the benefit of the same ones, unilaterally and without previous notice.

h) "TuTratamiento.com" will not be responsible for damages, own or to third parties, caused by a misuse of this website by the customer.

i) The user agrees not to use this website or the services offered on it for activities contrary to law, public order or these conditions.

j) "TuTratamiento.com" is not responsible for viruses that originate in a telematic transmission infiltrated by third parties generated in order to obtain negative results for a computer system.

k) "TuTratamiento.com" is not responsible for the information and content stored, including but not limited to forums, chat´s, generators of blogs, comments, social networks or any other means that allows third parties to publish content independently on the website of the provider. Nevertheless and in compliance with the provisions of art. 11 and 16 of the LSSI-CE, "TuTratamiento.com" is made available to all users, authorities and security forces, and actively collaborating in the removal or blocking of all content that could affect or contravene national or international legislation, rights of third parties or morality and public order. If the user considers that there is any content on the website that could be susceptible to this classification, please notify immediately to the website administrator.

l) This website has been reviewed and tested for proper operation. In principle, correct operation can be guaranteed 365 days a year, 24 hours a day. However, "TuTratamiento.com" does not rule out the possibility that certain programming errors exist, or that force majeure, natural catastrophes, strikes, or similar circumstances occur that make access to the website impossible.

m) The opinions expressed in them do not necessarily reflect the views of "TuTratamiento.com". The content of the articles published on this Website cannot be considered, in any case, a substitute for legal advice. The user should not act on the basis of the information contained in this Website without first resorting to the corresponding professional advice.

In short, the user is solely responsible for the use he or she makes of the services, contents and links included in this website.

 

COOKIES POLICY

Use of cookies on the web

In compliance with Law 34/2002, of July 11, Services Information Society and Electronic Commerce we inform you of the use of cookies on the websites and applications of "TuTratamiento.com", in order to facilitate and improve navigation to users, remembering where you navigated the website, preferences and display settings, and offering each user information that may be of interest.

What are cookies?

A cookie is a file that is downloaded to your computer or the device you use (Smartphone, tablet, connected television...) when you access certain web pages or applications. Cookies allow, among other things, the collection of statistical information, the provision of certain technical functions, the storage and retrieval of information on the browsing habits or preferences of a user or his/her computer and, depending on the information they contain and the way in which he/she uses his/her computer, they can be used to recognise the user. A cookie is stored on a computer in order to identify the browser as it interacts with our websites or applications. A website may set a cookie on your browser if your browser preferences allow it. A browser only allows a website to access the cookies it sets, not those set by other websites.

Why are cookies important?

"TuTratamiento.com" uses these cookies for operational reasons (e.g. session cookies), and for ease of use, to make browsing the web easier and more user-friendly, e.g. remembering user aspects such as language, country, browser, etc... Certain cookies are essential for you to use our services.

Types of Cookies

Technical Cookies: to help improve the quality of our service, including storing user preferences, search results, as well as tracking user trends.

Statistical Cookies: collect information about the date of visit, the URL and the title of the web page visited. The reports generated with this information will be merely statistical giving information on the behavior of navigation in an anonymous form.

Session Cookies: store information about the type of user, saving the user's nickname to avoid entering it page by page, also stores encrypted information and information about the user's favorites.

Analytic Cookies: are used to track the search engine from which you visited the site and what search terms were used to find it, calculate the time spent on the site in each session and the number of times the user has visited the page.

The following cookies are used on this website:

- Own Cookies

Cookie

Name

Purpose

Session

PrestaShop

This cookie is used by the PHP encryption language to allow SESSION variables to be stored on the web server. This cookie is essential for the functioning of the web.

Technique

cookie_ue

Cookie used to remember the acceptance of the privacy policy by the user.

Techniques

ssupp.chatid, ssupp.geoloc, ssupp.vid

Cookies necessary for the proper functioning of the website.

-Third Party Cookies

Cookie

Name

Purpose

Analytical

__ga, __gat; __gid

Google Analytics. Statistical reports on how users find the website and how they use it: pages visited, length of stay, browser type… Read more

 

Other cookies

On the "YourTreatment.com" site, third party cookies are installed for all visitors, even if they are not registered users on the corresponding platforms. For example, cookies from Doubleclick, Facebook, Google or Gstatic: Facebook Cookie Page, Google Cookie Page.


Types of Expiry Cookies

The Cookies used in "YourTreatment.com" are persistent, that is, they are permanently installed in your browser and are activated each time you visit the site, as long as their use is not deactivated.


Configuration of cookies

To find out how to configure the management of cookies in your browser you can consult the following links to the main browsers and devices:

-For Internet Explorer™ -For Safari™   -For Chrome™ -For Firefox™ -For Opera™ -For Edge


Acceptance of cookies

When you access this website or application for the first time, you will see a window where you are informed of the use of cookies and where you can consult this "Cookies Policy". If you consent to the use of cookies, continue browsing or click on a link it will be understood that you have consented to our cookie policy and therefore the installation of cookies on your computer or device.

 

If you wish, you can change the configuration of cookies at any time, configuring your browser to accept, or not, the cookies you receive or so that the browser warns you when a server wants to save a cookie. We inform you that in the case of blocking or not accepting the installation of cookies, it is possible that certain services may not be available without the use of them or that you may not be able to access certain services or take full advantage of all that our websites and applications offer.

 

"TuTratamiento.com" thanks you for consenting to the acceptance of cookies, this helps us to obtain more precise data that allows us to improve the content and design of our websites and applications to adapt them to your preferences.

 

TERMS AND CONDITIONS

1) Legal conditions for the purchase in TuTratamiento.com

These Terms and Conditions regulate the use of the online store of the website www.tutratamiento.com, which is legally responsible HealthCare Marketing & Consulting, SL, hereinafter TuTratamiento.com.


2) Applicable regulations.

This electronic contract is concluded under Spanish law and specifically under the legal regime imposed by Law 34/2002 of Services of the Information Society and Electronic Commerce (LSSICE) and General Law 03/2014 for the Defense of Consumers and Users (LGDCU).

The electronic contract will not be filed by a third party and the language for its conclusion is Spanish. These general conditions may be saved and reproduced at any time by the user who makes a purchase through the options of your Internet browser, and must be accepted before proceeding to payment of the order.


3) Purchase Process.

Buying at TuTratamiento.com is easy and simple, just follow the steps below:

1º.- Select the products you want to purchase from among those offered by TuTratamiento.com. In the description of the product you will have all the necessary information. If you need to know more, don't hesitate to ask us.

2º.- Once you have selected the product(s) you wish to buy, you must press the "Add to Cart" button, and the product will be added to your shopping cart. If you wish, you can continue adding more products to the cart, or proceed directly to payment.

3º.- Once the selection of products has been completed, a summary will appear identifying the selected item(s). Finally, to continue with your order, you must press the button "Go to the box".

4º.- At the end of your purchase, you will have to register, indicating your contact details and address. In your next purchases you will not have to enter your data again.

5º.- Finally, you must choose the means of payment for your order from among those offered by TuTratamiento.com (see section 4).

6º.- Once the order process is finished, TuTratamiento.com will send you an email detailing the details of the order. If you do not receive this email within 24 hours, or if you notice any error in the data entered, please contact us by any of the following means:

Calling 916 263 988
Notifying you in the "Contact" section of this website
Writing to the email address info@tutratamiento.com

TuTratamiento.com communicates that it has at your disposal complaint forms, in the postal address that appears in the legal notice of this website.


4) Forms of payment.

TuTratamiento.com has several payment methods to facilitate your purchase:

  • Cash on delivery (payment upon receipt of order)

  • Bank transfer

  • Credit or debit card

  • Payment in store

Below, we specify the conditions for each of these forms of payment.


Cash on delivery (payment on receipt of order)

In this payment method, you will pay the deliveryman when you receive the order at home.


Bank transfer

TuTratamiento.com offers you the possibility to make the payment of the order by means of a transfer in our bank account. If you decide for this payment option, once your order is finished, you will see on screen the data necessary to make the bank transfer. In addition, we will send you an email with the amount of the order, the concept you must indicate and the account number. It is important that, at the time of making the transfer, indicate as a concept the reference of your order, provided by TuTratamiento.com in the email, to expedite the billing and shipping of the order.

Transfers can take up to 48 hours to become effective, take it into account in the delivery times. Once confirmed, payment will proceed to billing, packing and shipping the order. If you want to speed up this process you can send us an email with the receipt to info@tutratamiento.com.


Credit or debit card

Payment by credit or debit card is made through the bank's secure payment gateway. Through this method of payment, TuTratamiento.com never collects or manipulates any customer data relating to your card number. All data are processed directly by the bank, so that TuTratamiento.com can always offer the highest security, transparency and confidentiality in the transaction.

The cards currently supported by the payment gateway are Visa, Mastercard and Maestro, in addition to those belonging to networks 4B, Red 6000 and Servired. If you have any doubt, contact us and we will attend you to clarify any doubt.


Store delivery

TuTratamiento.com offers you the option to pick up your order in our own facilities, in C/ Castillo de Fuensaldaña, 4 - Las Rozas (Madrid).


5) Conditions of shipment.

Shipments will be made to Spain Peninsular, Balearic Islands, Canary Islands, Ceuta and Melilla and Portugal. The shipment will be made by the courier company Nacex.

 Freight will be free on orders over 100€. In the rest of the cases, the price of the freightage will be of:

  • Peninsula, Balearic Islands and Portugal under 100€: 6€ transport - 2/4 days
  • Peninsula, Balearic Islands and Portugal urgent: 9€ transport - 1 day
  • Peninsula, Balearic Islands and Portugal urgent 10 hours: 18€ transport - 1 day
  • Peninsula, Balearic Islands and Portugal Saturday: 50€ transport - 1 day
  • Peninsula, Balearic Islands and Portugal refund: 9€ transport - 2/4 days
  • Canary Islands, Ceuta and Melilla: 75€ transport - 2/4 days

In some cases and depending on the availability of the product (stock shortage), our staff will contact you to give you a solution and to inform you of the delivery time once the selected product is available.

The courier company usually delivers during business hours, so if you have any preference of time for delivery, you can tell us in the commentary of the order and will try to meet (to the extent of the possibilities of route and time of the carrier).


6) Taxes, rates and tariffs.


Sale of products to the Peninsula:

The PVP of items with shipping address to the Peninsula and Balearic Islands includes VAT.

 

Sale of products to Canary Islands, Ceuta and Melilla and other countries:

  • The PVP of items with shipping address to Canary Islands, Ceuta and Melilla and, in general, any country other than Spain, does not include VAT. The price indicated on each article is the final price of the same for shipments to these CCAA.
  • TuTratamiento.com will not be responsible for the SAD or import duties and taxes (ISPI, IGIC), taxes or duties generated in the customs destination, if any.

 

7) Price policy.

The prices are expressed in Euros, and are valid except for typographical error. In the event of a manifest error in the fixing of the price that appears in the product file, the price established for said product will prevail in the informative email that we will provide you when we detect the error.


8) Returns.

In TuTratamiento.com we wish the satisfaction with your order. Therefore, we provide several methods to make the return of an item that might not meet your needs or expectations. Possible cases of return or withdrawal:

A. product is wrong, has a defect or has been damaged during transport:

We take great care that all our items and shipments are in perfect condition. Yes, even so, you will receive an erroneous or defective item, please contact us immediately through info@tutratamiento.com or calling us at 916 263 988. Before opening the product, check that the packaging matches the requested: color, size, finish, etc.. If there is any anomaly, also make an immediate claim, before opening the seal or the packaging of it.

When the product has been damaged during transport it is essential that you inform us within 5 days of receiving the goods and that you note the incident on the delivery note of the carrier.

The products must be returned in such a way that they are protected, including them inside a protective box or bag. If you wish to return the merchandise with a transport company different from the one proposed by TuTratamiento.com, and the selected transport company offers higher rates, you must assume the difference of the transport cost.

B. Withdrawal:

We do not want you to keep anything that you do not like, so you can return an item if it does not meet your expectations. Therefore, according to the provisions of the Consumer Act, you have the right of withdrawal, under which you can return the product.

The exercise of this right of withdrawal must be made within a maximum of 14 calendar days from receipt. You must notify us, via email info@tutratamiento.com, your decision to withdraw from the purchase made.

In order to exercise this right, the product must be in perfect condition and retain the original packaging and all parts. In the event that the products do not arrive in perfect condition TuTratamiento.com reserves the right to pay a lower amount in the return, circumstance that you will be notified.

The refund of the purchase amount will be made once the state of the goods has been checked, through the same means of payment used in the purchase and, in any case, in a maximum of 14 calendar days from the receipt of the request for withdrawal, as long as it is TuTratamiento.com who manages the collection of the article. In case you return the article through a transport company of your choice, the period of 14 days will begin to compute from TuTratamiento.com has effective knowledge of the shipment of the goods or, failing that, from the receipt of the same.

The expenses of return derived from the exercise of the right of withdrawal, will be for the account of the buyer.

It will not be admitted the exercise of the right of withdrawal on products with an expiration inferior to one month. Returns of personalised articles, or sealed articles that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery will not be accepted either.

C. If you have not yet received the order:

If you have not yet received the order and wish to cancel or modify it, you only have to inform us of the changes you want to make, without this involving any cost in case your order has not yet been shipped.

Contact For Returns:

*Phone: 916 263 988
*Notification through this website in the section "Contact"
*Email: info@tutratamiento.com

All product returns, together with their original protected packaging, must be sent to the following address:
C/ Castillo de Fuensaldaña, 4 - bajo puerta 20 - 28232 - Las Rozas (Madrid)

If your order has already been processed and shipped, we will deduct the costs incurred by the transport company to TuTratamiento.com


9) Guarantees

All our products are warranted nationally against manufacturing defects. The guarantee depends on the product, but varies between 90 days and 3 years; some products do not have a guarantee. The warranty does not include damage caused by misuse or normal wear and tear.

In case of defective product, we can proceed, as appropriate, to repair, replacement or termination of the contract, efforts that will be free for the consumer and user.

We will be responsible for any lack of conformity that manifests itself within two years of delivery. The consumer and user must inform us of the lack of conformity within two months of becoming aware of it.

In the absence of proof to the contrary, the products shall be deemed to be in conformity with the contract provided that they meet all of the requirements set out below:

a) They conform to the description made and possess the qualities of the product that we have presented to the consumer and user in the form of a sample or model.

b) Are suitable for the uses to which the products of the same type are ordinarily destined.

c) Present the usual quality and performance of a product of the same type that the consumer and user may reasonably expect, taking into account the nature of the product.


10) Dispute settlement

As required by the new European regulations, we inform users of the existence of a European dispute resolution platform for online contracts. Thus, for the resolution of consumer disputes (according to Art. 14.1 of Regulation (EU) 524/2013), the European Commission provides an online dispute resolution platform which is available at the following link: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=ES